We Are Committed to The Ongoing Third-Party Evaluation of Our Service
Our mission is lived out every day by providing first-class personal service so that our clients may enjoy the quality of life they deserve in the place they call home. But simply believing we provide this level of care isn’t good enough. We must continually prove it.
FirstLight® Home Care Canada is setting a new standard in home care by creating an unmatched Culture of Care that drives industry-leading client satisfaction. We chose independent third-party firm Infosurv as our research partner because of the company’s dedication to innovation, quality and service excellence.
Our Two-Step Commitment to Client Satisfaction is Unmatched in the Industry:
SECURE OBJECTIVE FEEDBACK
Vital feedback is actively gathered from our clients by conducting quarterly surveys through Infosurv.
Client feedback is utilized to correct, innovate and ensure we continually provide exceptional care.
We Strive to Achieve Service Excellence
Client satisfaction ratings are based on quarterly client feedback from our independent third-party research firm. To achieve a star rating of 4.5 and above, an individual FirstLight office must be ranked best-in-class in areas such as quality of care, responsiveness and overall satisfaction. To qualify, an office must be serving clients for a minimum of 6 months, and a minimum 10% of current clients must be surveyed each quarter. All ratings from client satisfaction surveys are based on a 5-point scale.
All of our FirstLight locations strive to achieve service excellence every day. Special thanks to our extraordinary caregivers who make exceptional care possible. Their relentless pursuit of quality and kindness is an inspiration.
Our clients tell the story best:
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